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This mom is going viral after calling a wrong number for baby formula

A stranger answered the phone and renewed her faith in humanity.

Monica Eubanks WIC office wrong number
Monica Eubanks

Like so many parents these days, Florida mom of four Monica Eubanks is living with stress every day. She's trying to juggle working full-time while helping her kids with virtual school and, like many people, her finances have been negatively impacted by the pandemic and her income is limited.

So when she started running low on baby formula for her 7-month-old she knew she needed to ask for help and she got it in the most unexpected way. Her now-viral story both shows how little infrastructure there is to support parents right now and how parents are stepping up to help each other.

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With the baby formula running out Eubanks went to her local WIC office (also known as the Special Supplemental Nutrition Program for Women, Infants, and Children) to try to get some. But when she got there, the office was empty. A sign on the door read: "WIC office is closed. Please call [this phone number] for more information."

But when Eubanks dialed the number it wasn't WIC. It was just a fellow citizen, Craig Wilkerson. His phone had been ringing a lot, he had 48 missed calls, but he'd assumed it was a scam or a telemarketer so he hadn't picked up until Eubanks' call.

When he realized it wasn't a scam and that his number was hanging on the WIC office, his heart sank.

In a television interview with Stewart Moore of WESH2 in Orange County Wilkerson got choked up when he explained how he felt knowing that moms in his community here reaching out for help and weren't finding it.


"I've been on government services before. I know how hard it is. Excuse me for getting upset. I know how hard it is when you're trying to reach out for help and there's no one answering the phone on the other end," Wilkerson said.

So instead of telling Eubanks she had the wrong number, he asked how he could help her.

Like Eubanks, Wilkerson has been struggling financially during the pandemic. He doesn't have a lot and is waiting for unemployment. But he wasn't about to let Eubanks go without baby formula for one more minute.

"We just happened to have a little extra money on our food stamp card that I was able to get the baby formula and some of the things she needed," Wilkerson explains.

"He went out of his way and he didn't have to," Eubank said, adding that the experience makes her feel like "there's still good people left in the world."

If you want to help families in similar situations here are two things you can do:

1. Donate to a diaper bank. Find one near you by visiting the National Diaper Bank Network site.

2. Donate formula. Call your local food bank to see if they're accepting formula or have specific needs you can donate to.

By its very nature, motherhood requires some lifestyle adjustments: Instead of staying up late with friends, you get up early for snuggles with your baby. Instead of spontaneous date nights with your honey, you take afternoon family strolls with your little love. Instead of running out of the house with just your keys and phone, you only leave with a fully loaded diaper bag.

For breastfeeding or pumping mamas, there is an additional layer of consideration around when, how and how much your baby will eat. Thankfully, when it comes to effective solutions for nursing or bottle-feeding your baby, Dr. Brown's puts the considerations of mamas and their babies first with products that help with every step of the process—from comfortably adjusting to nursing your newborn to introducing a bottle to efficiently pumping.

With countless hours spent breastfeeding, pumping and bottle-feeding, the editors at Motherly know the secret to success is having dependable supplies that can help you feed your baby in a way that matches lifestyle.

Here are 9 breastfeeding and pumping products to help you no matter what the day holds.

Customflow™ Double Electric Breast Pump

Dr. Brown's electric pump

For efficient, productive pumping sessions, a double electric breast pump will help you get the job done as quickly as possible. Quiet for nighttime pumping sessions and compact for bringing along to work, this double pump puts you in control with fully adjustable settings.

$159.99

Hands-Free Pumping Bra

Dr. Brown''s hands free pumping bra

Especially in the early days, feeding your baby can feel like a pretty consuming task. A hands-free pumping bra will help you reclaim some of your precious time while pumping—and all mamas will know just how valuable more time can be!

$29.99

Manual Breast Pump with SoftShape™ Silicone Shield

Dr. Brown's manual breast pump

If you live a life that sometimes takes you away from electrical outlets (that's most of us!), then you'll absolutely want a manual breast pump in your arsenal. With two pumping modes to promote efficient milk expression and a comfort-fitted shield, a manual pump is simply the most convenient pump to take along and use. Although it may not get as much glory as an electric pump, we really appreciate how quick and easy this manual pump is to use—and how liberating it is not to stress about finding a power supply.

$29.99

Nipple Shields and Sterilization Case

Dr. Brown's nipple shields

There is a bit of a learning curve to breastfeeding—for both mamas and babies. Thankfully, even if there are some physical challenges (like inverted nipples or a baby's tongue tie) or nursing doesn't click right away, silicone nipple shields can be a huge help. With a convenient carry case that can be sterilized in the microwave, you don't have to worry about germs or bacteria either. 🙌

$9.99

Silicone One-Piece Breast Pump

Dr. Brown's silicone pump

When you are feeding your baby on one breast, the other can still experience milk letdown—which means it's a golden opportunity to save some additional milk. With a silent, hands-free silicone pump, you can easily collect milk while nursing.

$14.99

Breast to Bottle Pump & Store Feeding Set

After a lifetime of nursing from the breast, introducing a bottle can be a bit of a strange experience for babies. Dr. Brown's Options+™ and slow flow bottle nipples were designed with this in mind to make the introduction to bottles smooth and pleasant for parents and babies. As a set that seamlessly works together from pumping to storing milk to bottle feeding, you don't have to stress about having everything you need to keep your baby fed and happy either.

$24.99

Washable Breast Pads

washable breast pads

Mamas' bodies are amazingly made to help breast milk flow when it's in demand—but occasionally also at other times. Especially as your supply is establishing or your breasts are fuller as the length between feeding sessions increase, it's helpful to use washable nursing pads to prevent breast milk from leaking through your bra.

$8.99

Breast Milk Storage Bags

Dr. Brown's milk storage bags

The essential for mamas who do any pumping, breast milk storage bags allow you to easily and safely seal expressed milk in the refrigerator or freezer. Dr. Brown's™ Breast Milk Storage Bags take it even further with extra thick walls that block out scents from other food items and feature an ultra secure lock to prevent leaking.

$7.99


Watch one mama's review of the new Dr. Brown's breastfeeding line here:

This article was sponsored by Dr. Brown's. Thank you for supporting the brands that support Motherly and mamas.

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Your little will be ready to take flight on this fun pegasus. It gently rocks back and forth, but doesn't skimp on safety—its winged saddle, footrests and backrest ensure kids won't fall off whether they're rocking inside or outside.

$100

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Wooden bulldozer toy

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Whether they're digging up sand in the backyad or picking up toys inside, kids can get as creative as they want picking up and moving things around. Even better? Its wooden structure means it's not an eye sore to look at wherever your digger drops it.

$100

Pull-along hippo

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There's just something so fun about a classic pull-along toy and we love that they seamlessly transition between indoor and outdoor play. Crafted from solid cherry and beechwood, it's tough enough to endure outdoor spaces your toddler takes it on.

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Baby forest fox ride-on

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Toddlers will love zooming around on this fox ride-on, and it's a great transition toy into traditional balance bikes. If you take it for a driveway adventure, simply use a damp cloth to wipe down the wheels before bringing back inside.

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