It may seem like there are a lot of recalls for kids' products these days, but it's actually a good thing. In some cases, the recalls indicate that companies are being proactive. They're often taking action before the Consumer Products Safety Commission has to get involved, and that's the case for the latest car seat recall.
This week WAYB voluntarily recalled thousands of PICO Travel Car Seats. The lightweight, foldable car seats are a favorite with parents who fly frequently as they're designed for use in cars and planes.
"A small number of customers have experienced a break in the headrest support tubes (the part that connects the headrest to the back of the seat) on their Picos. Each of these customers informed us of the issue directly, and we provided them with a replacement Pico under our warranty policy," the company states.
There have been no injuries, but "even one warranty replacement of this sort is too many" according to WAYB.
The company says it has reported the issue to the National Highway Traffic Safety Administration (NHTSA) and is working on a recall plan to replace the headrests on affected Picos, free of charge.
If you have questions about your PICO, contact Customer Experience team at 1-888-924-9292 with any questions (phone or text, Monday through Friday, 7am to 4pm Pacific Time), or email us at firstname.lastname@example.org.
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